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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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George Opfer

December 11, 2025

5  out of  5
rating by George Opfer
"Awesome peoples🥰🥰"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Cherilynn

December 9, 2025

5  out of  5
rating by Cherilynn
"Ella was wonderful!!! Super friendly and knowledgeable and saved me a ton of money switching!!!!"
We responded:
"Cherilynn, Thank you for calling in and we are so happy we could help you! If you ever have any questions or need assistance, we’re here to help just call us 269-278-8000! John@insure3rivers.com"
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Madi Moore

December 9, 2025

5  out of  5
rating by Madi Moore
"I came for insurance help and left wondering if Sidney should run for president. She is THAT good. She found me better coverage, saved me money, answered every silly question I had without any judgement at all, and somehow made the whole process… fun? Icon behavior. Give this woman a raise immediately."
We responded:
"Madi, Thank you for the wonderful feedback we love Sidney too! We strive at the office to make every customer fell happy and taken care of! If you need anything don't hesitate to reach out! John@insure3rivers.com"
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Katia

December 9, 2025

5  out of  5
rating by Katia
"I have nothing but great things to say about State Farm! Sidney has been so helpful with picking the best options for our family!"
We responded:
"Katia, We’re thrilled to know you had a positive experience with Sidney and our office! Thank you for doing business with us, your satisfaction is our top priority! John@insure3rivers.com"
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Jessica Preston

December 9, 2025

5  out of  5
rating by Jessica Preston
"Kristin has been great to work with during my time with State Farm. She has helped me find the best rates for my auto insurance. The response times and call backs are amazing!"
We responded:
"Jessica, thank you so much for letting us help you with your insurance needs! Kristin and our Team pride ourselves on being available for our customers and we are glad to have people like you that appreciate it! John"
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Jessica Stacks

December 4, 2025

5  out of  5
rating by Jessica Stacks
"My husband and I worked with Morgan Brown to get my insurance added to his insurance. She was very early to talk to and work with and explained everything very well to make sure we understood."
We responded:
"It’s our pleasure to assist you with your insurance needs, we think Morgan is great too! If there is anything else we can do to help, please let us know! John@insure3rivers.com"
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Virginia Butrick

December 4, 2025

5  out of  5
rating by Virginia Butrick
"Always taking care of business thank you for the swift service Kristin"
We responded:
"Virginia, Thank You for taking the time to share your appreciation! If you ever have any questions or need assistance, we’re here to help! We pride ourselves on being the best in customer service for Southwest Michigan and beyond! John "
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Jessica Whitworth

December 2, 2025

5  out of  5
rating by Jessica Whitworth
"I had a great experience with Mason from State Farm. They saved me a lot of money! Thanks again!"
We responded:
"Jessica, thank you for your feedback! It’s our pleasure to assist you with your insurance needs. Please put us in your phone so you know how to reach us if you need anything 269-278-8000! Thank you for your business! John "
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Amanda Lower

December 1, 2025

5  out of  5
rating by Amanda Lower
"My husband said Sidney should be added to our Christmas card list because she made his day with the excellent service she provided and she was able to be our old policy amount and got us better coverage and a health policy! Wins all around today! Thank you Sidney!"
We responded:
"Amanda, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor and help you out with your insurance needs! Have a Happy Holiday! John@insure3rivers.com"
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Jeffrey L. Tucker

November 24, 2025

5  out of  5
rating by Jeffrey L. Tucker
"When I became trustee of my parents estate I had to take over the various details such as insurance on their vehicles and home. John Schragg was very helpful - he had gotten to know my parents and talked about his time visiting with them and enjoying the conversations. I have enjoyed working with him and was so happy to know my folks had found someone who took care of their insurance needs like they were his family."
We responded:
"Thank you so much for your kind words and for sharing your experience and your 5 star review. It was truly a pleasure to work with your parents and get to know them over the years. Please don’t hesitate to reach out if you ever need anything in the future — we’re here to support you and your family. John@insure3rivers.com "
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Shelley Hofacre

October 28, 2025

5  out of  5
rating by Shelley Hofacre
"We have recently switched to State Farm after being with a different company for 18 years. We were having issues so we reached out. We have been working with Morgan Brown, she made our experience switching over a breeze. We are saving money and have better coverage. We couldn't be happier with our decision to switch to State Farm."
We responded:
"Thank you for your 5-star review! My State Farm Team and I are happy to be your good neighbor and so Happy that Morgan was able to take care of you! Please give us a call if you ever need anything! John@insure3rivers.com"
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Bob Rudy

October 28, 2025

5  out of  5
rating by Bob Rudy
"Morgan was fantastic- I kept changing what I was looking for and she smiled all the way thru and just continued to find my best options"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you loved the Service at our State Farm Office. If you ever have any questions or need assistance, we’re here to help! John@insure3rivers.com"
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jordan leedle

October 28, 2025

1  out of  5
rating by jordan leedle
"Don't waste your time"
We responded:
"Thank you for your Great review! We strive at the John Schragg State Farm Office to provide the best customer service in West Michigan. Call us anytime for your insurance needs! – John Schragg your State Farm Agent "
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Michael Evans

July 22, 2025

5  out of  5
rating by Michael Evans
"Good price and service."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! We appreciate your business! John "
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Cindy Dodson

July 10, 2025

5  out of  5
rating by Cindy Dodson
"I highly recommend. Always fast and friendly."
We responded:
"Cindy, we’re thankful for you letting us help your family's insurance needs! If there is anything else we can do to help, please let us know! Have a great weekend! "
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Monique Johnson

July 8, 2025

5  out of  5
rating by Monique Johnson
"I love State Farm. They aren’t very professional. They are very sweet. They always help me and when is my bill due they help me with that too. They are so amazing. I will tell anybody to go to State Farm. I love it here. ❤️"
We responded:
"Monique Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our John Schragg State Farm office. If you ever have any questions or need assistance, we’re here to help 269-278-8000!"
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Jack Hunt

May 21, 2025

5  out of  5
rating by Jack Hunt
"Johns team has been nothing short of excellent. I recently filed my first claim and their claim support was fast, efficient, and helpful to get my problem resolved in a timely manner. I recently switched my insurance to them, seeking a local business that could fulfill my customer needs after a bad experience elsewhere. They have exceeded my expectations and would not hesitate to recommend their services based on my experience."
We responded:
"Thank you for your 5-star review! These weather events are more frequent than ever, and my office takes pride in helping people recover from the unexpected. Utilizing my years of claim experience to make it easier on you is exactly what we try to do! My State Farm team and I are happy to assist you! #insure3rivers.com, #goodneighbor"
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Sean Gillette

May 1, 2025

1  out of  5
rating by Sean Gillette
"I have had nothing, but issues with John Schragg and his team since the agent I signed with left there. I added a vehicle and had one removed and things really went South at that point. They could not get the correct drivers assigned to the proper vehicles. After multiple that was finally resolved, then the cost had nearly doubles what it was previously. They looked into that and found a mistake and "corrected" it, but my payment was still $200+ higher per month. After realizing they were not going to correct the pricing, I decided to switch to Progressive. Low and behold my price went down to a lesser cost than I was even paying before the add of the new vehicle. I then reached out to have my insurance cancelled in it's entirety and they were going to do that. Next thing I know I am being charged still several weeks later. I reach out and demand a refund and they do refund my money after a few days. Fast forward several 5 or so months know and I happen to see an $8 charge per month still coming out of my account and as I dig deeper I see it has been coming out since I cancelled. I reached out to them 5 days ago to ask them what is going on and three days later I get the response from John that he is looking into it. Well, here we are now two days after that and I have asked again what this is for with no response. My next coarse of action will be to contact the BBB as this is unacceptable! I have never worked with ANY business that cannot keep track of things and complete simple tasks in a timely manner. Update: Yes we did talk today, finally. The story I was given is that someone made a mistake and must have had 2 screens open and some how I was getting charged for someone else's insurance add on, for around 7 months now.... Hmmmm. Thanks for letting me know!"
We responded:
"We’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. Your feedback is important and we strive to respond in a timely fashion. Thanks for the discussing this issue with me this morning and I'm glad that the issue has now been resolved and sorry again for any inconvenience. John "
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Julianna Broker

February 12, 2025

5  out of  5
rating by Julianna Broker
"State Farm is a very good option in insurance.😊"
We responded:
"Julianna, Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor and here to assist you! Make it a great day! John "
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Kaitlyn Rosen

February 10, 2025

5  out of  5
rating by Kaitlyn Rosen
"Very friendly and always happy to help with insurance needs.."
We responded:
"We’re thankful for your feedback, Kaitlyn! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help just let us know! John "
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Stephanie Bazant

December 6, 2024

5  out of  5
rating by Stephanie Bazant
"Not only has State Farm been good to me through getting my jeep fixed, but they have the best price around. I recently added a friend to my insurance as everywhere else wanted quite literally hundreds of dollars. They got him insurance for $70 a month. Sidney specially helped me with this and she was fantastic. Explained everything to me, the process we needed to go through and everything to get him insured. Sidney is amazing as well as the whole State Farm team. I won’t go anywhere else for insurance!"
We responded:
"Stephanie, We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help and love local business! Happy Holiday's from John Schragg's State Farm!"
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Erik Williams

October 9, 2024

5  out of  5
rating by Erik Williams
"Kris was super helpful and saved me a great amount by switching me over from Progressive!"
We responded:
"Erik, Kris is wonderful and so glad we could help you out! Thank you for the 5-star review, call us anytime! - John "
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Brittany Hetrick

September 30, 2024

5  out of  5
rating by Brittany Hetrick
"Great, efficient customer service. Helped me get the best rates effortlessly! I highly recommend."
We responded:
"Brittany, thank you so much for the 5-star review. We strive to give the best customer service in Southwest Michigan! Call us anytime! John Schragg your State Farm Agent "
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joeza varela

September 4, 2024

5  out of  5
rating by joeza varela
"What a great service I received from Kris he helped me in many ways how to improve and protect my family at a great price couldn’t ask for a better agent , he took the time to explain and clarify every detail there was."
We responded:
"Joel, thank you for the 5 star review! So glad Kris was able to help you with protecting your family and needs! Give us a call anytime you have questions! John Schragg - Your Local State Farm Agent "
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Linda Waidelich

September 3, 2024

5  out of  5
rating by Linda Waidelich
"I have had State Farm Insurance for years and the agents in our area were not so efficient as John Schragg’s staff at this location. I learned this when I moved to the Three Rivers area. They have been friendly and courteous with any situation that has come up. His staff is top notch and I’ve nothing but good things to say the way that this office has saved me hundreds of dollars and ALWAYS has treated us with such kindness and respect."
We responded:
"Linda, Thank You so much for the wonderful 5 star review! We strive at the office to give everyone the best experience possible. We love doing business locally, come in and visit sometime soon! Call us anytime you need us- John Schragg your local State Farm Agent "